Privacy Policy

Who we are

Limo Platinum is a chauffeured transportation service operated by FG Twelve LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA. This policy explains what information we collect when you use limoplatinum.com or book a journey with us, and how we handle it.

Information we collect

When you request a quote or make a reservation, we collect the details needed to perform the service: your name, phone number, email address, pickup and drop-off locations, travel date and time, party size, and any flight numbers or special instructions you provide. Payment card details are processed by our payment provider and are never stored on our servers.

We also collect limited technical data — browser type, pages visited and approximate region — to keep the website working properly and understand how it is used.

How we use your information

Your information is used to provide quotes, confirm and operate your booking, dispatch your chauffeur, notify you of vehicle details, track inbound flights you have shared with us, and respond to your enquiries. We may contact you about the reservation itself at any time; we will only send marketing communications if you have opted in, and every such message includes a way to opt out.

We do not sell your personal information. We share it only with the chauffeur and dispatch team fulfilling your journey, our payment processor, and service providers strictly necessary to operate the business, each bound to protect it.

Data retention and security

Booking records are retained as required for accounting, insurance and legal purposes, then deleted or anonymized. Data in transit is encrypted, access is limited to staff who need it to serve you, and our systems are reviewed regularly.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we have no legal obligation to retain it. Write to [email protected] and we will respond promptly.

Cookies

The website uses essential cookies to keep forms and bookings working and privacy-respecting analytics to measure site performance. You can disable non-essential cookies in your browser at any time without affecting your ability to book by phone.

Children

Our services are contracted by adults. We carry minors as passengers — proms, quinceaneras and family events are our specialty — but bookings and the personal data that accompanies them must be made by a parent, guardian or other adult.

Changes and contact

We may update this policy from time to time; the date above reflects the latest revision. Questions about privacy at Limo Platinum can be sent to [email protected] or FG Twelve LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA.